Competence & effectiveness: attendance is not competence

You trained an employee — did they become competent? The standard (ISO 9001 §7.2) separates two things many conflate: attendance (they looked at the content) and effectiveness (they absorbed it and can now perform). goiso keeps this distinction honestly.

What completing a course gives

When an employee finishes a course in My courses (reading and acknowledging every lesson):

1. An attendance & reading certificate downloads — its text is explicit that it does not evaluate competence.
2. If the course is linked to a competency, an employee qualification is created as 'unverified' — literally: "attended, effectiveness not yet evaluated."

In the competence matrix the qualification then shows as unverified — an honest signal, not a gap.

How it upgrades to 'verified'

From the Qualifications tab on the employee's page, HR (whoever holds the qualification-edit permission) records an external exam result (a grade + date + note). The qualification is upgraded unverified → verified with an audited trail — and becomes MET in the matrix.

Why this matters to the auditor

Claiming competence from mere attendance is false evidence an auditor will catch. The explicit split between "attended" and "proven effective" makes the competence matrix honest evidence, not an inflated number.

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• Roles, users, and employee records